Frequently Asked Questions

How often does your company service our yard?

Most of our clients prefer once a week service. We offer several service packages to meet your needs.

What happens if my regular service day falls on a holiday?

When a holiday falls on a regular service day, we will usually be out there one day prior or one day after your normal scheduled day. Service returns to the regular day the following week.

Should I unlock my gate?

Yes. Since technicians are not to climb or jump over fences, please have your gate unlocked on your service day. You may provide us with a key to the lock or tell us the combination if that will be convenient for you. If a gate is locked when we arrive and we cannot perform the pet waste removal service, a charge is still incurred. We will be out the next week and remove “double doody.” For safety reasons, we prefer to have a key or combination so that your gate does not stay unlocked all day until we get there.

As you would expect we deal with a lot of different gates and latches each week. Some work great and others not so great. EXTRA DOODY cannot be held responsible for gates and latches that are not in good working order. We will do our absolute best to put back bungees, bricks, trash cans, etc that may be holding the gate closed when we leave.

What if I want to skip a service day?

You will not be charged if you call the company office in time for us to tell the technician to skip your yard that day. If the dog will be gone from the yard for a couple of weeks, or for some other reason you want us to skip your yard for a day or more, we can hold service and you will not be charged for those days. However, if your gate is locked or the dog will not allow us to clean the yard when we come to do the work, it may be necessary to charge for the service call that could not be completed. If, for instance, you get to work and remember that the gate is locked, call us early to tell us to skip that day so that you will not be charged.